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To claim a Service cycle prolongation You need to contact Us by submitting a ticket to zCloud Billing department within the first 10 calendar days after the downtime took place.Īny Service interruption deriving from failure or deficiency of zCloud infrastructure and equipment may not be eligible if caused or associated with such things as but not limited to:
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Shared, Business & Dedicated Server AccountsĪ 100% monthly Guarantee covers all Value, Professional, Ultimate, Business, Stellar, Stellar Plus, Stellar Business and Dedicated server accounts.*įor non-scheduled maintenance/downtime, we’ll offer a 1-day Service cycle prolongation for each hour of downtime experienced.If the Service has been up for less than 99.9% we’ll offer a 1-day Service cycle prolongation for each hour the server has been down below this limit. 0.1%, of Service unavailability per month are not eligible. Downtime must be confirmed by a staff member of our Support Team.ĭepending on the type of the Service You use, different remedies may apply:Īll Reseller and VPS accounts are ensured with a 99.9% monthly Guarantee.
#ZCLOUD HOURS FREE#
The maximum Service cycle prolongation given may be one (1) month of free hosting. If We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure, You will be eligible for a Service cycle prolongation for the time the Service was unreachable.
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ZCloud offers a monthly Uptime Guarantee (“Guarantee”) for the Hosted Services You purchase from Us. Tags: aloom, landing, shopping intergraded.